Shipping & Returns

Shipping

Processing time

Orders are usually packed and dispatched within 1 business day.

Orders placed after 12pm Melbourne time, on weekends, or on public holidays will be processed on the next business day.

Australia delivery estimates

• Standard: 2–6 business days after dispatch
• Express: 1–3 business days after dispatch

New Zealand delivery estimates

• Standard: 4–7 business days after dispatch
• Express: 2–5 business days after dispatch

Delivery timeframes are estimates only and start from the date of dispatch, not the date your order is placed.

Delivery delays

Delivery estimates can be affected by carrier delays, weather events, public holidays, peak periods, customs processing, and remote-area servicing.

If your parcel is delayed beyond the estimated timeframe, please contact us at hello@goodskinfoundry.com and we’ll help investigate the shipment with the carrier.

Lost parcels

If your order appears lost or hasn’t moved for longer than expected, please contact us at hello@goodskinfoundry.com. We’ll look into it with the carrier and keep you updated. If the parcel is confirmed lost or can’t be delivered within a reasonable time, we’ll work with you on an appropriate solution in line with your rights under Australian Consumer Law.

Incorrect or incomplete address

Please double-check your shipping address at checkout.

If you notice an error, contact us as soon as possible. We can update the address before dispatch, but we can’t guarantee changes once an order has shipped.

If an order is returned to us due to an incorrect or incomplete address entered at checkout, we can arrange re-shipment once it arrives back to us, and additional shipping charges may apply.

Consumer rights

Nothing in this Shipping Policy excludes or limits any rights you may have under the Australian Consumer Law.

Returns

Returns address

Please contact us at hello@goodskinfoundry.com before sending any return. Once your return is approved, we’ll provide the appropriate Melbourne returns address by email. Please do not send items back without prior approval, as this may delay processing.

Change of mind returns

We may accept change-of-mind returns requested within 7 days of delivery.

To be eligible, items must be unused, unopened, and in resalable condition. For sealed products, the seal must be intact.

Please contact us before sending any return. Returns sent without prior approval may not be accepted or may be delayed in processing.

Return shipping for change-of-mind returns is the customer’s responsibility. Original shipping charges are not refundable.

Approved change-of-mind returns will be issued as store credit or exchange only. This change-of-mind policy does not limit your rights under Australian Consumer Law.

Faulty, damaged, or incorrect items

If your item arrives faulty, damaged, or incorrect, please contact us at hello@goodskinfoundry.com with your order number and photos where relevant.

If needed, we may request photos or further information to help assess the issue.

We’ll assess the issue and provide an appropriate remedy in line with your rights under Australian Consumer Law.

Partial refunds

We do not generally offer partial refunds for change-of-mind returns.

For bundle or edit purchases, we do not accept partial change-of-mind returns of individual items from a set. If we agree to an exception, any refund will be recalculated based on the current individual selling price of the items kept, and any bundle discount originally applied may be removed from the refund amount.

Where a product is faulty, damaged, incorrect, or otherwise does not meet applicable consumer guarantees, we’ll provide an appropriate remedy in line with the Australian Consumer Law. In some cases, and only where appropriate and agreed with you, we may offer a partial refund if you prefer to keep the item. This does not limit your rights under Australian Consumer Law.