FAQ

Orders

Can I cancel or change my order?

We process orders quickly to ensure fast dispatch.

If you need to cancel or make changes, please contact us within 2 hours of placing your order.

Once your order has been processed or shipped, we’re unable to make changes or cancellations. Please refer to our Returns Policy instead.

When will my order be processed?

Orders are processed within 1–2 business days.

You’ll receive a confirmation email with tracking details once your order has been dispatched.

Shipping

How long does shipping take in Australia?

Orders are processed within 1–2 business days.

You’ll receive a confirmation email with tracking details once your order has been dispatched.

Do you ship to New Zealand?

Orders are dispatched within 1–2 business days.

Standard shipping typically takes 2–6 business days within Australia, depending on your location.

How can I track my order?

Once your order is dispatched, you’ll receive a tracking link via email.

You can use this link to check the latest delivery status at any time.

What if my order is delayed?

While most orders arrive within the estimated timeframe, delays can occasionally occur due to couriers or peak periods.

If your order is significantly delayed, please contact us and we’ll help track it for you.

Returns

What is your return policy?

We accept returns within 7 days of delivery for unused and unopened items.

To start a return, please contact our support team. Return shipping costs are the responsibility of the customer unless the item is faulty.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the product.

We’ll arrange a replacement or refund as quickly as possible.

Product & Routine

How do I choose the right bundle?

Each bundle is designed to target a specific skin concern based on real conditions in Australia and New Zealand.

If you’re unsure, start with the bundle that best matches your main concern (e.g. dryness, sensitivity, barrier repair).

Can I use these products if I have sensitive skin?

Our bundles are selected with sensitive and easily irritated skin in mind.

However, we always recommend patch testing before introducing new products into your routine.

When will I see results?

Most people notice improvements in hydration and skin comfort within 1–2 weeks.

For more visible results, consistent use over 3–4 weeks is recommended.

Can I use this with my current routine?

Yes — our bundles are designed to fit into simple routines.

You can integrate them with your existing products, but we recommend avoiding too many actives at once to prevent irritation.